Index A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W A acceptance criteria accessibility, [1] accountability adaptation, [1] agency costs agency theory agile agile development AI agent AI bias AI governance AI privacy AI security AI workload algorithmic bias allocation analytical CRM anchoring API, [1], [2] appeal application integration application programming interface architecture artificial intelligence asset asynchronous collaboration auditability authentication authorization, [1] automation, [1] automation bias availability available inventory B bandwidth bargaining power batch identifier benefit owner benefits realization best practice bias bottleneck bounded rationality bring your own device budget build-buy decision bullwhip effect business case business continuity business impact business intelligence business model business need business process, [1] business process integration business process management business process reengineering business value business-IT alignment buy online C capacity case mix causation centralization centralized systems change management, [1] channel channel consistency channel responsibility chapter topics classification client-server computing cloud computing cognitive bias collaboration common database competitive advantage, [1] competitive forces competitive parity complementary assets, [1] complementor, [1] concentration risk confabulation confidentiality configuration confirmation bias consent containment contestability context contingency plan continuity control testing conversion copyright core competency corrective control correlation cost leadership cost-benefit analysis cover cross-border data flow cross-border governance cross-border service cross-channel analytics cross-channel coordination cross-functional process customer data quality customer experience customer identity customer journey customer lifetime value customer relationship management customer retention customer trust, [1] customization cutover cybersecurity risk cycle time D dashboard data data accuracy data center data completeness data consistency data conversion data flow data governance data handoff data lake data leakage data mart data migration, [1] data minimization data model data owner data quality data residency data sharing data sovereignty data steward data synchronization data timeliness data visualization data warehouse data-quality control database database management system decentralized systems decision accountability decision authority decision context decision making decision process decision rationale decision rights decision support model decision support system, [1] decision threshold deep learning defect defect management defect severity delivery promise delivery quality delivery reliability demand demand planning demand visibility denial of service descriptive analytics development life cycle DevOps differentiation digital divide digital firm digital platform digital service digital transformation digital work digital-physical handoff disaster recovery, [1] distribution downstream due process duplicated systems E e-business e-commerce e-government ecosystem ecosystem interdependence ecosystem risk edge computing effectiveness efficiency elasticity embedding encryption enterprise application enterprise process enterprise resource planning enterprise system entity equity ERP implementation error escalation ethical analysis ethics evaluation coverage event data exception management exit planning expert system expertise directory explainability explicit knowledge F fairness false negative false positive feature feedback field firewall focus strategy forecast forecast error foreign key friction fulfillment functional area functional requirement G generative AI global systems globalization governance green computing grounding H handoff hardware hidden costs human consequences human oversight, [1] human review I IaaS idempotency imitation imitation barrier implementation success incident communication incident response inclusive design inference, [1] information information ethics information need information rights information sharing information system information systems function information systems strategy information systems success information technology infrastructure governance innovation platform input insider threat integration integration testing integrity intellectual property Internet interoperability intrusion detection inventory inventory reservation inventory visibility IS strategy IT infrastructure iterative development J journey map judgment K key performance indicator knowledge knowledge application knowledge management knowledge reuse knowledge sharing L label lagging indicator last mile last-mile delivery latency, [1] lead time leading indicator least privilege liability license localization logistics low-code development low-code/no-code M machine learning maintenance malware managed service management, [1] management information system managerial role marketplace master data, [1] master data management material flow measure definition metadata migration mobile platform model model evaluation model risk module monitoring multi-sided market multichannel multifactor authentication N network network effects, [1] networked systems neural network no-code development nonfunctional requirement notice O omnichannel open-source software operational CRM operational excellence, [1] opportunity cost order completeness order fulfillment order lifecycle order management order status organization organizational capability organizational capital organizational change, [1] organizational context organizational culture organizational dimension, [1] organizational learning organizational politics organizational routine organizational structure output outsourcing, [1] P PaaS participation rules partner commitment partner coordination payment integration payment status people dimension, [1] performance dashboard performance feedback performance measure personal information personalization, [1] phishing pick up in store pickup planning assumptions platform accountability platform API platform dependence platform ecosystem platform governance platform growth platform lock-in platform owner platform scale platform strategy platform trust prediction predictive analytics preface preventive control primary activity primary key privacy, [1] problem definition process boundary process coordination process improvement process improvement cycle process outcome process owner process performance processing procurement production production planning professional responsibility profiling project failure project management project portfolio project risk prompt prompt injection prototype purpose limitation Q quality assurance quality control quality management quality of life R ransomware reconciliation record recovery point objective recovery test recovery time objective regulation relational database release management reliability requirement requirements analysis requirements prioritization requirements traceability resilience resource efficiency responsibility responsible ai retrieval-augmented generation returns returns management reverse flow reverse logistics rights risk risk management, [1] risk register rollback S SaaS, [1], [2] safety stock satisficing scalability scenario test schedule scope, [1] security awareness security governance security log security policy semi-structured decision sensitivity analysis sensor service acceptance service center service consistency service owner service quality service recovery service-level agreement shared data shared purpose shipment notice social business social consequences sociotechnical system software software license sourcing sourcing strategy stakeholder, [1] stakeholder impact stakeholder management standardization strategic alignment strategic fit strategic objective strategic risk structured decision substitute supervised learning supplier dependence supplier integration supplier quality supply chain supply chain coordination supply chain disruption supply chain execution supply chain integration supply chain management supply chain planning supply chain resilience supply chain risk supply chain visibility support activity surveillance sustainable advantage switching costs synchronous collaboration synergy system system analysis system design, [1] system integration system of record system quality systems analysis systems design systems development systems development life cycle T tacit knowledge taxonomy technology dimension, [1] threat throughput title page token tool use total cost of ownership touchpoint, [1] traceability training, [1] training data transaction costs transaction platform transaction processing system transportation transportation management U unified customer view unstructured decision unsupervised learning upstream usability, [1] usable inventory user acceptance user acceptance testing V validation, [1] value chain value proposition vehicle utilization vendor dependence vendor lock-in, [1] vendor risk verification version control virtualization visibility vulnerability W warehouse management warehousing web web application what-if analysis work breakdown structure workflow workload
